1. About Solidsport
1.1 Solidsport AB provides Solidsport, a digital platform for streaming video over the internet that gives you the opportunity to take part in matches, cups and other events. Sports clubs and associations can create their own channel (“Solidsport-channel”) on the platform. Each Solidsport-channel offers different features and services. These services, together with Solidsport’s digital platform, are collectively referred to as the “Platform”. Unless expressly stated below, Solidsport AB and Solidsport are collectively referred to as “Solidsport”.
1.2 These terms and conditions below (the “Terms of Use”) apply to you who view Solidsport-channels and use features and services on the Platform. It is important that you as a user take your time to read the Terms of Use carefully. You and other users of the Platform will continue to be referred to as the “User”.
2. Account registration etc.
2.1 The user is responsible for ensuring that the information provided at the time of registration is correct. When registering an account that allows purchases, the User may only provide payment details such as for e.g. credit card number or a PayPal account held by the User himself.
2.2 Upon registration, the User should provide a username and a password. The User’s login details are personal and may not be used by others. The User should store their login details so that they are protected from unauthorized access. The User is responsible for all use of the Platform that takes place through the User’s user-account.
2.3 If the User suspects that unauthorized use of their Login Details occurs, the User shall promptly notify Solidsport of this, as well as change the password. If Solidsport has reason to believe that the Login Details have been disclosed or otherwise misused by an unauthorized person, Solidsport has the right to immediately terminate this agreement.
2.4 In order to use the Platform as a whole, the User must create a user account. To create an account, the User must be 13 years of age. However, the User must be 18 years of age in order to purchase payment services. Registration of a user account can be done on www.solidsport.com
2.5 Solidsport communicates with the User by email about relevant information about the Platform. Solidsport may, if the User has not objected to this in writing, send emails regarding special offers, as well as other products and services that may be of interest to the User. Furthermore, Solidsport can send out information together with its partners such as sports clubs and sports federations.
3. Details of Payment Services
3.1 Payment
3.1.1 Solidsport accepts payment via the relevant payment method made prior to purchase. The user must have registered a valid payment method in order to purchase payment services or participate in free offers or other free offers related to payment services.
3.1.2 Prices for each payment service are stated on the Platform. Prices are changeable and Solidsport do not offer any price guarantees or refunds in the event of price reductions or promotional offers.
3.1.3 Payment services and certain parts of the payment services content, are currently only available in certain countries. The user is not entitled to convey false, inaccurate or misleading information with the intention of falsely appearing as a resident of a country where the services are available.
3.2 Trials and pre-orders
3.2.1 Solidsport may offer free trials to new subscribers of payment services. If the User purchases a subscription for a payment service that includes a free trial period, the User will have free access to such payment services throughout the trial period. At the end of the current trial period, the User will be charged the cost of the subscription, with the User continuing to be charged until the subscription is terminated. If the User wishes to avoid fees, the subscription must be cancelled before the end of the trial period.
3.2.2 Solidsport may offer the possibility to pre-order specific content within the payment services. When the User places a pre-order for a particular content and other things are not prescribed at the time of purchase, the transaction is completed and the User’s credit card is charged on the date of the purchase in question.
3.3 Subscription
3.3.1 Upon purchase of a subscription with automatic renewal, the User has the right to unsubscribe at any time before the end of the current invoice period, the termination of which will take effect at the beginning of the following invoice period.
3.3.2 The User agrees that Solidsport will charge through the registered payment method on the first day of the applicable subscription invoice period. If the registered payment method becomes invalid due to, for example credit card has expired or for other reasons and Solidsport cannot charge the amount next invoice period, Solidsport reserves the right to revoke the User’s access to all payment services it has ordered until | payment method is up to date. Solidsport may cancel a subscription if the User does not update their payment method within a reasonable period of time.
3.4 In particular, on access specific channel packages
3.4.1 Certain types of payment services give the User access to a Solidsport channel or content from several different channels in a channel package, such as full payment to access the content, a one-time payment or a recurring subscription fee is paid. Solidsport’s partners may decide to update the available content at regular intervals and some parts may become unavailable or be made available for free when this happens.
3.5 Terms and conditions of compensation to the User after a complaint
3.5.1 If there are errors in the Platform, the User shall complain about the error within two (2) months of the error occurring. Complaints can be made in writing (e.g. e-mail) or Solidsport’s customer service.
3.5.2 In some cases, content available as part of a payment service may be unavailable due to technical errors or limitations by Solidssport’s partners that allow licenses for the content or other legal or political reasons.
3.5.3 For unavailability of content not referred to in paragraph 3.5.2, the following applies. Provided that these errors have been complained about in time and if the unavailability has been material and that Solidsport has found that the error is due to circumstances for which Solidsport is responsible, the User may receive a so-called value code or, if Solidsport deems it justified, receive a refund. A value code allows the User to purchase access to video content on the Platform at a certain predetermined value.
4. Right of withdrawal
4.1 The User’s purchase on the Platform is covered by the Distance Contracts Act (SFS 2005:59). This means, among other things, that: the User has the right to withdraw from his or her purchase (“right of withdrawal”) within 14 days of the User accepting the terms of purchase (“withdrawal period”). In order to exercise the right of withdrawal, the User must have contacted our customer service by email or phone before the withdrawal period. A prerequisite for the right of withdrawal is that the User has not started to watch the content on the Platform.
5. The use of the Platform and the Platform
5.1 General rules of conduct
5.1.1 The User may only use the Platform for private use and in accordance with these Terms of Use (the user may not make the Platform available in restaurant or café operations or other similar commercial activities without Solidsport’s expressed permission). Some services allow the User to publish their own material in the form of, for example, images, texts, graphics, videos and music (“User Materials”).
5.1.2 Solidsport and holders of a Solidsport-channel have the right at any time to refuse publication of or remove User Material that does not meet the requirements for making available to the Platform under these Terms of Use, see section 6.2-6.3 below.
5.2 Posts published by the User
5.2.1 Solidsport has no insight into what the User publishes on the Platform and the User has its own legal responsibility for the content of the User Material published on the Platform. Solidsport has not appointed any responsible publisher for either User Materials or for other types of content and materials published on the Services.
5.2.2 The Platform provides various features that enable the User to communicate with other users. In the event that the User considers any content to be inappropriate, he or she should use the “flagging function” that draws Solidsport’s attention to inappropriate material.
5.2.3 The User warrants that User Material does not contain statements or materials whose publication may result in liability or criminal liability for Solidsport or for holders of the Solidsport-channel.
5.2.4 The User may not upload User Material involving illegal material, for example but not limited to hate speech, unlawful depiction of violence, child pornography, defamation or copyright infringement, pornographic material or material containing serious violence.
5.3 Responsibility for obtaining permission for User Materials
5.3.1 The User warrants that the user holds ownership of (or has the right to dispose of) all intellectual property rights to User Materials. The User warrants that the User from all authors and other contributors to and in the User Material will have acquired all rights, such as copyright and the right to photographic image, as required for the granting to Solidsport under these Terms of Use.
5.3.2 When the User uploads User Material to the Platform, the User provides Solidsport with:
a) a non-exclusive right to provide all or part of User Material to the public on request on request by streaming, temporary download or equivalent form of transmission on all now and future distribution platforms, for reception in all present and future existing media, whether such reception is free of charge or against subscription payment; payment per transaction or other | Payment.
b) a non-exclusive right to freely use extracts, clips and still images from User Materials for marketing purposes for the Platform and/or Solidsport.
c) a non-exclusive right to produce copies of the User Material available on the Platform if necessary for archiving and to facilitate marketing and making available of the Platform.
6. Term of contract and termination
6.1 Subscriptions to the Platform will be automatically extended and will be renewed monthly after the end of the User’s subscription period. Solidsport will continue to charge an agreed monthly fee until the User cancels the subscription.
6.2 Agreements that are valid without a binding period and can be terminated by the User at any time. Upon termination of the User, the account will be terminated immediately. Any current value codes and subscriptions will expire. Termination of the agreement by the User shall be made through his or her account on the Platform.
6.3 Solidsport may at any time terminate the agreement with the User until immediate termination if the User has violated any of the provisions of the Terms of Use.
6.4 Solidsport may, in addition to what is set out in section 6.3, terminate the Terms of Use with immediate effect if Solidsport decides to close the Platform in whole or in part, decides to substantially change the Platform and/or content or has other reasonable grounds to terminate the agreement. Termination of the Terms of Use by Solidsport may be made via email or information on Solidsport’s website.
7. Intellectual property rights
7.1 The Platform contains material protected under the Law (1960:729) on copyright to literary and artistic works. All rights associated with the Platform, with the exception of User Materials, including copyright and other intellectual property rights, are added to Solidsport or such third party with whom Solidsport has entered into an agreement. This means, among other things, that the User does not have the right to distribute (make available) or copy all or part of the Platform to the public or otherwise use the Platform for commercial use.
7.2 The User receives a non-exclusive, non-transferable and limited license to access the content from the Platform. The User may only use the Platform, and content of the Platform, in accordance with these Terms of Use. To avoid misunderstandings or doubts, the User’s Agreement with Solidsport does not imply that ownership or other intellectual property rights to content in the Platform, or to the Platform, are in any way transferred to the User.
8. Links
8.1 The Platform may contain hyperlinks to other web pages that are not owned or controlled by Solidsport. Solidsport has no control over and assumes no responsibility for the content, privacy policies or handling of other websites. Solidsport encourages the User to pay attention when leaving the Platform and to read the terms and privacy policies of any other website the User visits.
8.2 The User understands and accepts that Solidsport is not responsible for any loss or damage that may be caused to the User through the availability of these external pages or sources.
9. Responsibility for the platform
9.1 The content of the Platform is made available “as is” and Solidsport is not responsible for the content being accurate or complete. Solidsport is not liable to Users for any defects or unavailability of the Platform (financial damage or other damage) unless expressly stated otherwise in this Agreement. Furthermore, Solidsport may at any time and without notice choose to remove or modify content on the Platform. Solidsport is constantly working to improve both functionality and content, so changes are taking place on an ongoing basis.
9.2 As mentioned above, Solidsport has not appointed any responsible publisher for the Platform, which means that the User has its own responsibility for the publication of User Material. However, Solidsport has a responsibility, after notes and suggestions from those using the Platform, to remove illegal material in accordance with the Law (1998:112) on liability for electronic bulletin boards.
10. The User’s responsibility
10.1 The User shall indemnify and hold Solidsport in respect of damages, claims, costs and expenses, including legal costs, caused by or in connection with any breach by the User of these Terms of Use and any breach of any laws, regulations or third party rights. The User is therefore obliged, at his or her own expense, to defend and hold Solidsport harmless in respect of costs incurred by Solidsport as a result of claims made by third parties | which can be attributed to the User’s use of the Platform.
11. Personal data, etc.
11.1 Solidsport is the data controller and responsible for the User’s personal data the new General Data Protection Regulation (GDPR) and other applicable legislation. The User’s personal data is used to enable Solidsport to fulfill its’ contractual obligations to the User. The personal data that Solidsport will process is the User’s name, address and account details. Solidsport will further use the User’s email address to administer the sending of newsletters and other information.
11.2 The user has the opportunity to access Solidsports’ processing of his or her data free of charge once per year. Such request can be sent to info@solidsport.com
11.3 Solidsports’ privacy policy explains in more detail how Solidsport processes personal data and describes the User’s rights. The privacy policy is here: solidsport.com/sv/privacy-policy.
Contact details for questions regarding the processing of personal data can be found on 14.1.
12. Change of conditions
12.1 These Terms of Use are subject to change after the User has first accepted them, e.g. if Solidsport introduces new payment methods or offers new types of subscriptions. Solidsport will inform Users of such changes at least 30 days before the changes take place.
13. Application law — dispute
13.1 Swedish law will apply to this Agreement.
13.2 Dispute in connection with these Terms of Use, the parties should primarily seek to resolve by agreement. If the parties cannot agree, the dispute will be settled in a Swedish court with the application of Swedish law. The User, as a consumer, has the right to refer the dispute to the court where the User is domiciled. The User may also choose to first contact the General Complaints Board (Allmänna reklamationsnämnden “ARN”) for review of the dispute (www.arn.se/). The General Complaints Board/ARN’s decision is a recommendation to | parties on how to resolve the dispute.
14. Contact and support
14.1 The user is aware and agrees that the payment services are used at their own risk and in accordance with applicable laws. The payment services are conveyed by Solidsport AB, which can be reached by post: Solidsport AB Hammarbybacken 27 9120 30 STOCKHOLM, SWEDEN or by e-mail info@solidsport.com
14.2. Complaints and/or comments about your payment service can be sent to the above address or emailed in accordance with the above instructions. The User can also contact customer service by clicking “Help” next to the current purchase or by contacting the customer service team.
1. Introduction
1.1 Solidsport AB (also Solidtango) provides a digital platform, Solidsport, for streaming video over the internet (the “Platform”). The platform is available to clubs, associations and other organizations that want to create their own channel (a “Solidsport-channel”). Unless expressly stated below, Solidtango and Solidsport are collectively referred to as Solidsport. Solidsport offers a payment solution that allows clubs and associations to offer video content for payment (“Payment Solution”). Each Solidsport-channel offers different features and services, more on this on the “Services”.
1.2 These terms and conditions below (the “Agreement”) apply between Solidsport and the association/organization you are authorized to represent below (“Partner”). By approving the Agreement, a binding agreement is reached with Solidsport. As an authorized signatory, you warrant that you have the right to enter into a contract on behalf of the Partner. It is therefore important that you take your time to read the Agreement carefully. To start using the Platform and the Services, you must first fill in the form on the website www.solidsport.com/join
1.3 The platform is under development and will gradually be provided with new services. Solidsport therefore reserves the right to make changes to the Agreement, for e.g. to respond to changes in mandatory legislation or as a result of changes in the functionality of the Platform and services. Partners will be informed of such changes to the terms and conditions via the email address provided to Solidsport in the specific form, unless the changes are marginal.
2. More detailed cooperation on the payment solution
2.1 Solidsports’ Payment Solution enables Partners to sell matches, cups, events and other content to their viewers (the “Users”). The digital material in which is made available on the Solidsport-channel by Partner in the form of video, audio, music, texts, graphics and images is referred to below (“Digital Material”).
2.2 Unless otherwise specifically agreed, Partner is responsible for producing the Digital Material and making it available on the Platform.
2.3 Partners have the opportunity to sell their Digital Material as follows:
2.3.1 Pay-per-view: A particular content, such as a match/game, sold at a fixed price.
2.3.2 Set period of time: All content on a Solidsport channel is sold at a uniform price for a set period of time (e.g. an event like a cup).
2.3.3 Subscription: Sale of subscriptions where the User has access to one or more Solidsport-channels. The subscription renewed 30th day
2.4 Partners have the opportunity to link advertisers and sponsors to their Solidsport-channel. The sale of banners, sponsorships and similar forms of advertising and marketing shall be handled by Solidsport. See also paragraph 3.1 on the distribution of revenue.
Partners do not have the right to single-handedly introduce banners, sponsorships and similar forms of advertising and marketing into their Solidsport-channel. This handling should always be done via Solidsport, see paragraph 2.3 above. For example, it is not allowed to include advertising signs, verbal advertising messages and messages about Swish numbers (payment number) in the broadcasts. It is also not allowed to leave commercial messages on Partner’s home page on Solidsport. Violation of this provision is considered a material breach of contract, which means that Solidsport has the right to immediately terminate the agreement with Partner and claim damages due to breach of contract.
2.5 In order to access the Payment Solution, the Solidsport-channel must be approved by Solidsport first. This is done by partner when contacting Solidsport. When registering a Solidsport-channel, Partner receives a so-called channel ID to be used when in contact with Solidsport.
2.6 With the limitation of a minimum price specified by Solidsport from time to time, the Partner itself sets the price of Digital Material offered to Users of the Solidsport-channel.
3. Disruptions and compensation to Users
3.1 Solidsport is not responsible for any technical disruptions to the Solidsport-channel and makes no guarantees that these are always free from technical faults. If deficiencies or interruptions in the Solidsport-channel occur, Solidsport shall be given the opportunity to rectify these without breach of contract being deemed to exist. Solidsport also has the right to ”close” the Solidsport-channel for e.g. upgrades and service.
3.2 In the event of a non-transmission with severe interference where the User has not been able to watch a broadcast, Solidsport may offer the User a so-called value code. Such value code can be used when purchasing any paid content throughout the Platform.
3.3 Refunds to Users are only made in exceptional cases. Solidsport determines whether refunds should be applied to compensate a User for content that in an obvious way does not correspond to what the User can expect from the service delivered. Solidsport reserves the right to claim compensation from the Partner corresponding to the cost of a refund to the User if the error is due to the Partner.
4. Support
4.1 Solidsport is responsible for any support towards Users who consume content provided behind the Payment Solution. However, the support is limited to questions related to the payment itself. Questions regarding the content produced are the responsibility of the Partner.
5. Marketing and trial periods
5.1 Solidsport has the right to promote the Partner’s content on Solidsport itself or through its partners. This applies both to content that requires a payment solution and content provided free of charge to the User, in all media without any restrictions of any kind in relation to Parties.
5.2 Solidsport reserves the right to distribute value codes in the Platform, the purpose of which is to compensate Users or promote individual content, channels or the Platform as a whole. No compensation/compensation accrues to the Partner when purchasing content with a value code.
5.3 Solidsport may offer free trials to new Users where they have free access to such payment services throughout the trial period. No compensation/compensation accrues to Partner during trial periods or when issuing value codes.
5.4. Solidsport may send emails regarding special offers, as well as other products and services that may be of interest to Partner. Furthermore, Solidsport can send out information together with its partners such as sports clubs and sports federations.
6. Compensation and payment
6.1 Partners and Solidsport share equally (50/50) the gross revenue generated through the Solidsport-channel in connection with the Digital Material. Gross revenue refers to all revenue generated by the sale (see paragraph 2.3 above) of Digital Material on the Partners Solidsport-channel and where applicable, revenue from advertising and sponsorship published directly in connection with the Digital Material only after deduction of VALUE ADDED TAX based on the country in which the buyer is located at the time of the purchase (unless any other distribution has been agreed in writing between the parties).
6.2 Partners can in real time, through their account with Solidsport, check what revenue the Payment Solution generates. The Partner has the right to invoice Solidsport AB on an ongoing basis for revenue generated through the Payment Solution. The invoice is sent to the address listed below in the Agreement. The minimum billable amount is five hundred (500) Swedish crowns. Payment terms thirty (30) days. When an invoice is made to Solidtango, this must be done including the applicable VAT for Partner, which must also be stated in the invoice.
6.3 Partner must be approved for F-tax in order to use the Payment Solution. If the Partner is not VAT registered, the invoiced amount shall be indicated excluding VAT. It is the Partner’s responsibility to provide their channel ID with Solidsport on invoice to Solidsport so that the invoice can be matched to the correct Solidsport-channel.
6.4 The Partner is obliged to invoice for the outstanding amount no later than 180 days after the transaction has taken place, otherwise the Partner loses the right to its share of the revenue. However, this does not apply when the total balance of the account is less than five hundred (500) Swedish crowns.
6.5 Solidsport has the right, without liability to Partner, to terminate its Solidsport-channel if they repeatedly violate the provisions of this Agreement.
6.6 Solidsport is also entitled to a refund of compensation already paid to the Partner if it is revealed that the organization/user has made payment through fraud or other dishonest or criminal method.
6.7 Billing and contact details: Solidsport AB, Hammarbybacken 27, SE-120 30 Stockholm, e-mail info@solidsport.com
7. Intellectual property rights
7.1 Partners warrant that the holder has ownership of (or has the right to dispose of) all intellectual property rights to Digital Material required for the granting of Solidsport under the Agreement. Partners retain ownership of Digital Material but grant Solidsport rights of use as set out in section 4.3 below.
7.2 Partners warrant that from all authors and other contributors to and in Digital Material made available on the Solidsport-channel, it will have acquired all rights, such as copyright and the right to photographic image, and that the music rights required for Solidsports’ use under this Agreement have been clarified.
7.3 When Partner uploads Digital Material to their Solidsport-channel, the Partner leases to Solidsport:
a) a non-exclusive right to provide all or part of Digital Material to the public on request on request by streaming, temporary download or equivalent form of transmission on all now and future distribution platforms, for reception in all present and future existing media, whether such reception is free of charge or against subscription payment; payment per transaction or other form of payment.
b) a non-exclusive right to freely use extracts, clips and still images from Digital Material worldwide for marketing purposes of the Platform and/or Solidsport.
c) a non-exclusive right to produce copies of Digital Material available on the Solidsport Channel as are required for archiving and to facilitate the marketing and making available of the Solidsport Channel and the Platform.
7.4 Partners agree that Solidsport has the right to display the Solidsport brand and/or logo or other icon or cross promotion notice when marketing the Platform and Services.
7.5 With the exception of Digital Material made available by Partner, all other material on the Platform is either owned by or licensed to Solidsport and is subject to copyright, trademark law and other intellectual property rights of Solidsport or Solidsports licensor. Partners do not have the right to copy, transmit, distribute, license or otherwise make such material available without the prior written consent of Solidsport or Solidsports’ licensor. Solidsport and its licensor reserve all rights that are not expressly granted to Partners.
8. Responsibility for the content of the Solidsport-channel
8.1 Partner is solely responsible for the content of Digital Material and warrant that this is consistent with applicable laws and regulations such as for e.g. fundamental law and copyright law. To avoid misunderstandings or doubt, Solidsport is not responsible for the content and is not the responsible publisher of Digital Material that Partner makes available on the Solidsport-channel.
8.2 Partner warrant that the Solidsport-channel does not contain statements or material whose publication may result in liability or criminal liability for Solidsport. Solidsport does not endorse any opinion or statement expressed in a Solidsport-channel and is under no circumstances responsible for their content.
8.3 Partner cannot upload Digital Material to their Solidsport-channel that includes illegal material, for example but not limited to hate speech, unlawful depiction of violence, child pornography, defamation or copyright infringement, pornographic material or material containing serious violence. In the event that Partner becomes aware that such material has been made available on the Solidsport-channel, Partner should immediately remove the material and inform Solidsport.
8.4 Solidsport has the right at any time to refuse publication of or remove already published Digital Material on a Solidsport-channel that does not meet the requirements set for accessibility through the Platform under the Agreement. Solidsport shall inform Partner as soon as possible, via the email address provided by Partner, that certain material has been denied or removed as described above. Partners are not entitled to claim compensation for lost revenue or otherwise make any claim against Solidsport if all or part of Digital Material is denied publication or removed from the Solidsport-channel.
8.5 Partners are aware that Users may leave comments and other messages on the Solidsport-channel. Furthermore, Users will be able to upload video material on Partners Solidsport-channel. Partners undertake to closely monitor their Solidsport-channel and promptly remove notices and other material that is not compatible with this Agreement. Furthermore, Partner should make Solidsport aware to such Users, so that the necessary measures against them can be taken, for e.g. shutdown.
9. Responsibility and discharge
9.1 Partners shall indemnify Solidsport in respect of all types of damages, claims, costs and expenses, including legal costs, caused in connection with violations of this Agreement and provided warranties pursuant to paragraphs 4 and 5 above for claims made by third parties in connection with the Digital Material. Partners’ responsibility under the foregoing requires Solidsport to notify Partner without delay of the claim made.
9.2 Solidsport has no liability or other financial liability to Partners for the functioning or quality of the Platform and/or solidsport channel except as expressly stated in the Agreement. Solidsport does not provide any warranties to Partner that distributable revenue under the Agreement is actually received from Users or sponsors/advertisers.
9.3 Complaints and other claims must be asserted in writing within a reasonable time, but no later than within (6) months of the date on which the claim has been made, or should have been claimed.
10. Personal data
10.1 Each party is obliged to comply with the EU Data Protection Regulation, GDPR, and other applicable legislation regarding the protection of personal data. Partners are to be considered as data controllers for the personal data that Partner processes in and in connection with the Solidsport-channel. Solidsport is to be regarded as a personal data processor as Solidsport processes this personal data on behalf of Partners.
10.2 The parties are aware that the Digital Material made available on the Platform is subject to the Swedish Constitution and is therefore largely exempt from GDPR. What should or should not be covered by GDPR is currently unclear in Swedish legislation. The parties shall therefore continuously consult on these issues in order to best comply with the GDPR.
10.3 What should or should not be covered by gdpr is currently unclear in Swedish legislation. The parties shall therefore continuously consult on these issues in order to best comply with the GDPR.
10.4 In order to fulfil some of Solidsport’s contractual obligations to Partners, the personal data provided by representatives of Partner to Solidsport when registering the Solidsport channel, such as the personal identity number, name, address and e-mail address of Solidsport, are processed. For this data, Solidsport is to be regarded as a data controller.
10.5 Solidsport processes the personal data of the Users who use Payment Services on solidsportkanalen and Solidsport is to be considered as the data controller towards these Users. This matter is further governed by the Terms of Use that apply between Solidsport and the Users and in Solidsport’s Privacy Policy, which is available here: https://solidsport.com/sv/privacy-policy.
11. Termination and consequences of the Agreement at termination
11.1 Partners’ termination of this Agreement shall be made in writing to the address specified in section 3.7 above . The agreement expires thirty (30) days after Solidsport has confirmed receipt of such termination and final payment of any outstanding compensation.
11.2 Solidsport may at any time terminate the agreement with Partner until immediate termination if:
a) Partners have violated any of the provisions of the Agreement;
b) Solidsport is obliged to terminate the contract by law (e.g. if the provision of the Platform becomes prohibited); or
(c) if Partner goes bankrupt, goes into liquidation, initiates corporate restructuring proceedings and/or where it is otherwise clear that Partner is insolvent.
11.3 If the Agreement ends regardless of the reasons for this, Solidsport has the right (but no obligation) to remove the Digital Material from the Platform. Partners also have the right to remove the material on their own, but not in relation to those Users who have subscribed for a paid subscription covering all or part of the Digital Material. In relation to such Users, the material may be removed by Partner only after the subscription in question has expired.
12. Force Majeure
12.1 The party is not responsible for failure to perform its obligations under this Agreement, if such failure is due to circumstances beyond the party’s control and the party without delay informs the other party that such circumstance exists.
12.2 If, as a result of the circumstance referred to in paragraph 10.1, the party has been prevented from fulfilling its obligations under the contract for a period of more than six (6) weeks, the other party has the right to terminate the contract, neither party shall be liable to the other party.
12.3 Notices under this Agreement shall be made in writing. Notice sent by electronic mail or fax is deemed to constitute a written notice if receipt is confirmed.
12.4 Amendments or additions to this Agreement shall be written and signed by both Parties to be valid.
13. Transfer
13.1 Partners may not transfer their rights or obligations under the agreement without Solidssport’s written consent.
14. Applicable law and dispute
14.1 Swedish law shall apply to this Agreement.
14.2 Disputes arising out of this Agreement shall be ultimately settled through arbitration administered by the Arbitration Institute of the Stockholm Chamber of Commerce (SCC). Simplified Arbitration Rules shall apply unless the SCC, taking into account the severity of the case, the value of the dispute object and other circumstances, determines that the Arbitration Rules shall apply. In the latter case, the SCC shall also decide whether the arbitration panel shall consist of one or three arbitrators.
1. Introduction
1.1 Solidsport AB, reg. no. 556671-5586, Hammarbybacken 27, 120 30 Stockholm, (“Solidsport”, “we”, or “us”) providing the Solidsport platform, values your privacy in the processing of your personal data. This privacy policy explains how we at Solidsport collect and use your personal data. Our policy also describes how we collect data in a legal and reliable manner and also outlines your rights.
1.2 For Solidsport, the privacy of our customers is highly prioritized, and we have a strong focus on ensuring that our solutions and staff procedures are as secure as possible to protect our customers’ information. Therefore, it is also our aim to comply with all applicable laws and regulations regarding data protection. This privacy policy describes how and why we collect, use, store, disclose, and protect your personal data. Additionally, the privacy policy explains your rights in relation to Solidsport regarding the processing of your personal data. If you have any questions about how we handle your personal data and how we work with privacy and data protection, you are always welcome to contact us at info@solidsport.com. We take ongoing measures to ensure that your personal data is always protected with us and that processing is carried out in accordance with applicable data protection regulations and our internal guidelines and procedures.
1.3 We collect information that you provide when you register a Solidsport account. When you open an account, we ask for your name, email, and phone number. We also ask for payment details such as credit card numbers when making purchases on the platform. We also collect information that we obtain when you use our services, such as what you watch and like on Solidsport. We use various methods to collect Personal Data, such as cookies and customer surveys.
2. Definitions
2.1 In this privacy policy, the following definitions are used: “Partners or Collaborative Partners” are associations, clubs, teams, or companies approved by Solidsport and who have entered into agreements with us to enable us to sell and provide live broadcasts and content from their events and other moving content via the Website. “Website” includes the website www.solidsport.com and associated pages managed by Solidsport.
3. What personal data is processed and for what purposes?
3.1 Solidsport collects the personal data necessary to provide the services that you have expressed interest in. The collected data may include name, address, phone number, email address, and card number provided by the customer when registering an account. We may also collect information about goods and services purchased through us and our partners. Furthermore, we may collect information about your IP address, language settings, browser settings, time zone, operating system, and platform.
3.2 Through the Platform, you can purchase access to our Partners’ broadcasts, videos, and other content through both individual purchases (pay-per-view) or subscription form. Solidsport processes personal data provided by the customer in connection with these purchases. The personal data is processed so that Solidsport can fulfill our agreement with you regarding the provision of purchased products or services, for administration and management of your purchases, and to fulfill Solidsport’s obligations under Swedish law.
3.3 In order for our Partners to provide you with access to the content you have purchased access to, and for us to fulfill our agreement with you as a customer, the personal data will also be transferred to the Partners who administer the channels and associated content that you have purchased access to. Such transfers may also occur with the support of our Partners’ legitimate interest in analyzing various aspects of the content, in order to improve these broadcasts and to improve the respective Partners’ own services. More information about this can be found in the respective Partners’ own privacy policy.
3.4 Your personal data may be used to send emails with relevant information. We may also, if you have not expressly objected to such marketing, use your personal data to send you emails regarding special offers, as well as other products and services that may be of interest to you. Your personal data may also be used for marketing and customer analysis, development and improvement of our services, risk management, and statistics. Furthermore, we may send out information to you together with our partners such as sports clubs and sports federations. You can notify us at any time if you do not wish to receive newsletters, promotions, and offers through the unsubscribe link provided in each newsletter.
Purpose & type of data |
Legal Basis for Processing |
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The purpose is to confirm your identity and verify your personal and contact information to administer your user account on Solidsport. This includes providing you with information about purchase and payment history, enabling profile and settings adjustments, and more. Types of data include: Name, personal identification number (if applicable), email address, phone number, username, password, profile settings, purchase history, and payment information. |
Fulfillment of User Agreement regarding registration and use of Solidsport services. This collection of your personal data is required for us to fulfill our commitments and obligations to you according to the User Agreement. The processing is necessary to meet our legitimate interest in administering the customer relationship and membership, for example, to respond to inquiries from you or handle a complaint. |
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Administer your orders and payments to provide you with access to Solidsport channels and other content on Solidsport as desired. Type of data: Name, personal identification number, email, phone number, order details of purchased products and services, purchase history, and payment information. |
Fulfillment of Solidsport’s commitments to you according to the User Agreement. |
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Sending newsletters/marketing information to registered users from us and, for example, sports clubs, with whom we make joint mailings. Type of data: Name, contact information, such as email address and phone number, as well as information about purchased items. |
The processing is necessary to meet our legitimate interest in sending information and marketing to you. |
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Processing your personal data to handle customer service matters. Type of data: Contact information, such as email, correspondence, account details, personal identification number. |
The processing is necessary to meet our and your legitimate interest in handling customer service matters. Furthermore, there is a contractual obligation for us to provide you with customer service according to the User Agreement. |
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Solidsport’s obligation to fulfill legal obligations according to legal requirements, court rulings, or authority decisions (e.g., the Accounting Act, the VAT Act, and the Anti-Money Laundering Act). Type of data: Name, personal identification number, email, phone number, username, password, profile settings, purchase history, payment information, and correspondence. |
Fulfillment of legal obligation. This collection of your personal data is required by law. If the information is not provided, Solidsport’s legal obligation cannot be fulfilled. |
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Generating reports and statistics for monitoring and evaluating our operations, as well as improving our services and for business development to develop new products and features. Type of data: Name, gender, profile settings, purchase history and payment information, technical data regarding devices used, purchase and user data (e.g., clicks and visit history), information about your interaction with Solidsport. |
The processing is necessary to meet our and our customers’ legitimate interest in evaluating and improving Solidsport’s services, products, and systems. |
4. Legal Basis
According to the General Data Protection Regulation (GDPR), a legal basis is required for all processing of personal data. Below are the legal bases for each type of processing.
Consent: Direct marketing and sending of newsletters.
Contractual Obligation: Provision, administration, and invoicing of purchases, as well as the transfer of personal data to applicable Partners and to other companies within the Group.
Legal Obligation: Payment information is stored in accordance with applicable accounting regulations.
Legitimate Interest: In order for Solidsport to provide, perform, and develop our services, it is necessary for us to process personal data in certain other cases as well, such as by analyzing customers’ purchasing habits to provide customers with relevant information and marketing. Personal data may also be transferred to our Partners for the purpose of enabling them to analyze and improve their services.
5. Sharing of Personal Data with Another Party
5.1 The protection of your personal data is an important part of Solidsport’s operations, and as a principle, your personal data is never disclosed to anyone unless you consent to it or in accordance with the paragraph below. To clarify this further, Solidsport will not, under any circumstances, except as specified in 5.2, sell, share, or disclose information unless prescribed by legislation, or if it is related to legal actions.
5.2 In order for Solidsport to provide its services in connection with the content and channel you have purchased access to, it is sometimes necessary for your personal data to be transferred/shared with our Partners and other third parties as described below. Solidsport always acts with utmost caution in these cases. The categories of third parties to which personal data may be transferred include:
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- Providers of payment solutions;
- Providers of IT solutions, including hosting services; and
- Our Partners.
5.3 The transfers described in paragraph 5.2 above may involve your personal data being transferred to and/or stored in countries outside the EU/EEA. This may be because your personal data will be processed by personnel operating in such countries, employed by us, other companies in our Group, or by other companies providing the services described in paragraph 5.2.
5.4 When transferring personal data to the countries referred to in paragraph 5.3 above, Solidsport AB will always take all appropriate measures to ensure that your personal data is protected and processed in a manner consistent with the General Data Protection Regulation.
6. Details about Your Rights to Rectification, Erasure, etc.
You have the right, free of charge, once per calendar year, to receive information about what personal data we process about you and how we process it. You also have the right to request rectification regarding personal data we process about you. You also have the right to be forgotten (“right to erasure”). This means that you can request the deletion of your personal data if the data is no longer necessary for the purpose for which it was collected. However, please note that there may be legal obligations for us that prevent immediate deletion, such as requirements in accounting and tax legislation.
If you wish to lodge a complaint with a supervisory authority or have any other questions about your rights regarding personal data processed by us, you should contact the local national Data Protection Authority.
How do we handle personal identification numbers?
We will only process your personal identification number when it is clearly justified with regard to the purpose, necessary for secure identification, or if there is another significant reason. We minimize the use of your personal identification number as much as possible. In cases where it is sufficient, we will instead use your year and date of birth.
How long do we store your personal data?
We only store your data for as long as necessary to fulfill our contractual commitments to you and as required by statutory retention periods. When we store your data for purposes other than our contractual commitments, such as to meet accounting requirements and other regulatory capital requirements, we only store your personal data for as long as necessary and/or required for each purpose.
Where do we process your personal data?
We always strive to process your personal data within the EU/EEA, and all our own IT systems are within the EU/EEA. However, during system support and maintenance, we may need to transfer the information to a country outside the EU/EEA. Regardless of the country where your personal data is processed, we take all reasonable legal, technical, and organizational measures to ensure that the level of protection is the same as within the EU/EEA. In these cases, either the EU Commission’s standard contractual clauses are used to ensure a similar level of protection as guaranteed within the EU/EEA or other legal grounds for the transfer.
How do we use cookies?
Cookies are used on our web pages. You can read more about our cookie policy here: https://solidsport.com/cookie-policy
This is our Solidsport Cookie Policy available on https://solidsport.com
What are cookies?
By default on almost all websites, this website uses so-called “cookies”, which are small files that are downloaded to your computer to improve your experience. This page describes what information we collect, how we use it and why we need to store these cookies. We will also tell you how you can prevent these cookies from being stored on your computer, but be aware that this may impair some of the website’s functionality.
How we use cookies
We use cookies for a variety of reasons listed below. Unfortunately, in most cases there is no general standard for disabling cookies without completely disabling the functionality and improvements they bring to this website. It is recommended that you allow all cookies if you are unsure whether you need them or not if they are used to provide a service that you use.
Disable cookies
You can prevent the saving of cookies by adjusting the settings in your browser (see the browser’s Help section on how to do this). Please be aware that disabling cookies will affect the functionality of this and many other websites you visit. Disabling cookies will usually also result in the disabling of certain features and features of this website. Therefore, it is recommended that you do not disable cookies.
Cookies we set
The following Cookies can be set both by our websites as well as third-party pages that embed Solidsport video players.
- Account-related cookies
If you create an account with us, we will use cookies for managing the registration process and general administration. These cookies will usually be deleted when you log out but in some cases may remain afterwards to remember the settings of your website when you are logged out. - Login-related cookies
We use cookies when you are logged in so that we can remember this status. This saves you from having to log in every time you visit a new page. These cookies are usually deleted or deleted when you log out to ensure that you can only access restricted features and pages when logged in. - Website-preference cookies
To give you a pleasant experience on this website, we give you the opportunity to set different settings for how this place should be customized for you when you use it. To remember your settings, we must set cookies so that this information can be used when you interact with a page affected by your settings.
Third-party cookies for visitors
In some special cases, we also use cookies provided by a trusted third party. The following sections describe which third-party cookies you may encounter through this website.
- This website uses Google Analytics, which is one of the most widely used and reliable analytics solutions on the web to help us understand how you use the website and how we can improve the user experience. These cookies can track things such as how long you spend on the website and the pages you visit so that we can continue to produce relevant content.
- For more information about Google Analytics cookies, see the official Google Analytics page: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage
Third-party cookies for administrators
For administrators of our platform, we also use cookies provided by trusted third parties. The following sections describe which third-party cookies may occur when you use the site as an administrator.
- This website uses Statuspage.io that shows the system and the status of the platform.
For more information about Statuspage.io cookies, see the official page for their cookie policy: https://www.atlassian.com/legal/cookies
More information
Hopefully, this has clarified what cookies are and how we use them, and if you are unsure whether you need cookies or not, it is usually safer to leave cookies enabled in cases where it interacts with some of the features you use on our website.
If you still want more information, you can contact us via the contact information below:
- By email: support@solidsport.com
As one of the largest sport media platforms in Europe, Solidsport is leading the way of digitizing sports at all levels by making it possible for every sport federation, league, event, club or team to share their games online with fans, family and friends.
With Solidsport, every team, club, league or event can broadcast their games and create new revenue streams through subscriptions, pay-per-view and advertising possibilities. To date, over +3000 clubs and teams are using the Solidsport platform and apps across Europe, broadcasting over +200 000 games and sporting events.
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