Support

Questions.
And answers.

Login
How do I create an account?
To create a user account, go to solidsport.com/login and click “create a new account” or connect with Facebook or Apple-ID. Then fill in your name, email, and password. After that, your user account at Solidsport is created. Note be careful when filling in your email address so that it is spelled correctly. Otherwise we cannot reach you by email.
How do I login?
To log in, go to solidsport.com/login and fill in the email address and password you chose when you created your user account at Solidsport. If you created your user account using Facebook, click connect with Facebook to sign in. Same goes with Apple-ID.
Why can't I loing to my account?
There may be various reasons why you don’t manage to log in to your user account. The most common reasons are:

  • Wrong password
  • Wrong email address
  • You try to sign in with your email address, but your account is connected to Facebook

If you don’t manage to sign in because you filled in the wrong password or forgot your password, you can reset it by clicking the text/link on the forgotten password. Then fill in the email address you are trying to sign in with. Then click on the “Send instructions” button.

After this, you should receive an email with a link where you can reset your password. If you do not receive this email, check if it ended up in the junk basket. If it’s not there either, you’ve probably missed a letter in the email address when you registered your user account, which means that the email that sent out goes to the wrong email address. If this is the case, you need to contact our support for further assistance. Please use the support form at the bottom of this page.

How can I change my password?
To change your password, you need to be logged in with your user account. If you are, you can change your password via the User Menu, which you can see in the upper right corner of each page of Soildsport. Select the option “My Pages” and then Account from the menu that appears on the left side of the page. Under account and then you can change the password. Should you have forgotten your current password, log out and click forgot password, you will receive an email with a link that will allow you to create a new password.
Watch sports
How do I pay to watch sport on Solidsport?
Swish and card payment are the most common payment methods on Solidsport.Vi accept Visa and Mastercard as payment methods for subscriptions that are renewed monthly or annually. Swish can also be used for the purchase of single broadcast or access pass. Some channels also allow Paypal transactions. If PayPal is not enabled on a broadcast and it is the only way for you to pay, please contact our support from the support form at the bottom of this page.
How do I watch a broadcast?
The easiest way to find a broadcast on Solidsport is to go into solidsport.com and use the search form. If you know that a broadcast is live right now or will go live shortly, we recommend you to use the page where we list all current live broadcasts. You can find them via this link solidsport.com/calendar

If you are looking for a specific tournament or cup that you want to follow, it may be at the top of the page solidsport.com/calendar

Once you’ve found the broadcast you’re looking for, click on it. If it hasn’t started yet, you’ll get a clock counting down until the broadcast starts.

If you still can’t find what you’re looking for, use the contact form further down the page and we’ll try to help you find the right one.

How do I unlock a broadcast?
The first thing you need to do to see a broadcast is to create a user account with Solidsport. You do this easily by submitting your name, email and password (See the wizard “How do I create a user account” above).

With a user account in place, you must log on in the next step, this occurs automatically when you create a new user account.

At Solidsport there are broadcasts that are behind a paywall as well as those that are free of charge. To unlock a free broadcast, click on the play icon on the player and then “unlock for free” or the match will start immediately.

For the games that are behind a paywall, there are different ways to purchase these games depending on what the tournament, team or club decides. For cups there is usually an All Access pass that gives access to all matches from the cup. This is purchased via link on the front page and will then unlock all broadcasts on the channel for a certain period of time.

To teams and associations you can become a Monthly Supporter. As a Monthly Supporter, you have access to all content posted on the channel to which you are a Monthly Supporter. As a Monthly supporter of an association, you get access to all content on all channels belonging to the association.

It is also possible to buy matches individually. To do this you to the broadcast you want to see and click play. After that, you will get up different payment options, klick the option you’re interested in. After that, you will arrive at the payment box. Once the payment has been made, you will receive a confirmation to your email and the broadcast is unlocked.

Why is the broadcast not working?
All broadcasts on Solidsport are filmed/produced by the teams or associations themselves. Solidsport provides the technology to be able to broadcast as well as the platform to watch the broadcasts.

There are various reasons why a broadcast doesn’t work. This may be partly due to errors in the broadcaster but also wrong with the viewer. If the broadcast is “offline”, it usually depends on the person broadcasting. If the broadcast is hacking or the player is black, the fault may be with the viewer. Please try the below to rule out that the error is on your page watching.

  • Check the internet connection, we recommend that you have a stable connection of at least 5 mbit. Feel free to test your connection via Bredbandskollen.se
  • Reload the page, if the broadcast has started after loading the page, you may need to reload the page for the broadcast to start.
  • If it still doesn’t work try shutting down the browser and reopening it.

When a broadcast doesn’t start on time, it can be due to different things. In cups and other types of events, time shifts in the schedule are not uncommon, which then also affects the start time of the broadcasts.
Technical problems at the broadcast location can also occur, which means that the image does not go out to the viewers at the scheduled start time.

Why does it say that the broadcast is offline past its streaming time?
When a broadcast that is going to be live now stands as Offline in the player, there are probably technical problems in place that prevent the broadcast from going forward, or. delays have occurred which cause the transmission to be delayed. If it says Offline after a broadcast has ended, it’s because the replay of the broadcast hasn’t been published yet. If a live broadcast has been split into several different parts, it may take longer to publish the replay because all files need to be made into a file before publishing the replay can take place.

If you want to see a replay broadcast that has been offline for a very long time, you can either contact the channel directly if you know who they are and ask them to post the replay, or you can contact us via the support form further down this page.

Why is the broadcast buffering?
When the broadcast hacks, it may be because you as a viewer have unstable internet connection. It may also be because broadcasters have unstable internet access. Thus, in order for the broadcast to reach you as a viewer, a good internet connection is required both from the broadcaster and the viewer. Our advice is to always start by checking your own connection if there is a problem with a broadcast, we recommend a stable connection of at least 5 mbit for the viewer.

Feel free to test your internet connection via Bredbandskollen.se

If your connection works properly, please contact the broadcasters if you have the opportunity. It is usually faster than going through support at Solidsport. If you can’t get hold of the sender, you must of course contact us, use the support form further down this page.

I am not pleased with the broadcast, what can i do?
If you are not satisfied with the broadcast, you can always contact us so that we can make sure that future broadcasts improve.

When you contact us, attach a link to the broadcast that is intended so that we know which one it applies to.

Also describe what it is you are dissatisfied with.

You can contact us via the support form further down this page.

Remember that you can also contact those who broadcast directly if you know who is broadcasting, it can usually be faster than if you go through support at Solidsport.

A broadcast I purchased doesn't show, what can I do?
If you have purchased a broadcast and it has not been broadcast or is working, you should of course be compensated.

Contact us via the support form further down this page.

When you contact us, attach a link to the broadcast that is intended so that we know which one it applies to.

Also describe what it is you are dissatisfied with.

The most common compensation is in the form of a value code so that you can watch an upcoming broadcast on Solidsport without having to pay.

Can I share my screen during a stream?
Chromecast
At present, we do not have built-in support for Chromecast and therefore it only works to “cast” from android devices or browsers on the computer. We recommend using the Chrome browser for best results.

You can read more about how to do this via the link here.

Apple TV/Airplay
To stream to your TV using Apple TV, here’s what to do.

Connect your device to the same Wi-Fi network as your Apple TV or AirPlay 2-compatible smart TV.
Locate the video you want to stream.
Tap the icon . In some apps, you need to tap another symbol first. In the Photos app, tap , and then tap .

If you want to know more, you can read on Apple’s website via the link here.

Why can't I pay?
There may be a few different reasons why you can’t pay. The most common that should be checked first are the following:

 

    • You use a card that is not approved by the payment provider we use. Unfortunately, we are not able to accept payments with Electron cards as well as with Maestro cards. We accept Visa, Mastercard and on some broadcasts also PayPal.
    • Your card is not unlocked for making purchases online. In many cases, the bank requires you to accept online payments. Contact your bank to know how it works in your case.
    • There’s no coverage on the card. This means that you need to transfer money to the card before you can buy or. increase the credit.
How do I end my subscription?
To end a Monthly Support, go to the settings page for your profile. You can find this at the top of the User icon at the far right of the menu on any channel on Solidsport. Then click on “My Settings” > “Unlocked”.

There you will see your active Monthly Support under “Unlocked Subscriptions”. To end a Monthly Support, click “Unsubscribe” on the Monthly Subscription that you want to end. Please note that if you do not see “Unsubscribe”, you will not be charged automatically, but the Monthly Support will end when the active period ends. Inthis way, you can also verify that no renewal will take place.

Direct link to the page where you see your Monthly Report: https://solidsport.com/user/profile/unlocked

Broadcast sports

What should I broadcast live?

Solidsport is the streaming service for all sports at all levels. This means that anyone can broadcast and anything can be broadcast as long as it is about sports. Cups, matches, shows and events, everything is well suited to broadcast on Solidsport.
What do I need to broadcast?
All you need is a mobile phone but a tablet is also fine. For this you also need the live broadcast app Solidsport Broadcast. Last but not least, you need a channel on Solidsport.
The solidsport channel is created here – solidsport.com/join – Completely free of charge.

For those who want to do more advanced productions with multiple cameras, it is also fine. Through the Solidsport platform you will receive an rtmp link that you send against after you start your channel.

What internet do I need to broadcast live?
To live stream, a good internet connection is required. Which connection is best depends largely on whether you are outdoors or indoors. If there are many or few people who use the same connection that you use when broadcasting.

In general, it can be said that 4G works well in most cases, however, there can be problems if you are broadcasting inside a hall where the 4G signal has difficulty getting through. Outdoors, 4G is usually possible to broadcast with. If you don’t have 4G in the device you’re broadcasting with, you can use a 4G router that you connect to via Wi-Fi.

Wifi is another wireless option that is often available in sports halls. Just make sure that the network is not used by too many others and that the network does not shut down at regular time intervals or has a firewall that does not let the broadcast through. Please check with the person responsible for the sports hall what applies.

A fixed connection via fiber is the most stable option but requires you to have an adapter to get the Ethernet cable into your phone or tablet.

Regardless of the type of connection you use, we recommend that you always test the connection speed before you start live streaming. We recommend a connection of at least 10 mbit up, although it works to broadcast with a connection of 2-3 mbit provided that the connection is stable.

Test your connection via Bredbandskollen.se

If you have any questions about which internet connection to use, please contact us via the support form further down this page and we will help you.

 

How do I create a channel to broadcast on Solidsport?
Go to – solidsport.com/join. Once there, you can choose whether you want to create a channel for a team, club or cup/tournament. As soon as you have created the channel, we recommend that you take part in our Streaming School where we go through all the functionality of the platform and give tips and advice for you to get a good live broadcast.

You can find streaming school here – solidsport.com/streamingskolan

How do I create a live broadcast?
The Streaming School helps you create a live broadcast.

You can find streaming school here – solidsport.com/streamingskolan

How do I create a test broadcast?
The Streaming School helps you create a test broadcast.

You can find streaming school here – solidsport.com/streamingskolan

Why isn't my broadcast on the first page?
When your broadcast isn’t published, it won’t appear on your Solidsport channel to viewers. It will only be visible in Admin. Under the settings for a live broadcast, you can choose to publish the broadcast. There is also a selection under the “Advanced” tab on the live broadcast settings page. There you can choose whether to hide the broadcast so that it is visible only to those who have a direct link to the broadcast.
Why isn't my replay posted?
Once a broadcast has been broadcast, a replay is automatically published afterwards. However, there are a few exceptions.

  • The Internet has hacked during the broadcast and has therefore created several recordings of a broadcast. In this case, you must go to the live broadcast afterwards and click on recordings from that broadcast. During recordings, they should then appear several clips, mark them in the small box and merge the recordings. Then set the merged recording as a replay. Depending on how long the broadcast has been, it may take different lengths of time for a replay to be published, the longer the broadcast has been, the longer it will take to publish the replay.
  • Transmission time is not over. If you have live streamed a match and set a broadcast time that ends long after the broadcast ends, the replay will not be published until the end time of the broadcast is reached. What you can do is post the replay manually by going into the live broadcast and clicking on recordings, and then selecting the recording that is available and setting as a replay.
  • In cases where the transmission time is too short and a broadcast is interrupted after the end of the broadcast time, parts of the replay may remain unpublished. If you notice that the end of the broadcast is missing from the replay, go to the replay, click on recordings from the broadcast, remove the replay that exists and see if more recordings appear. If you see more recordings, merge them and publish as a replay.
  • If you are livestreaming with something other than Solidsport Broadcast, it is important that you check that recording is turned on on the live broadcast otherwise nothing will be recorded and no replay will be published. An alternative to having recording turned on all the time is to use time-controlled recording. The recording will then start when the broadcast goes out to the viewers. You can always check if recording is enabled when you’re inside Admin on the current live broadcast.
How does the team/association/cup make money by broadcasting?
By live streaming on Solidsport, the broadcaster can charge. This happens in slightly different ways depending on what is to be broadcast. However, basically, all broadcasts can be purchased individually via pay-per-view (PPV) until this is offered the sale of Monthly Support.

Anyone who becomes a Monthly Supporter will see all the content included in the Monthly Support for one or more channels, depending on whether the Monthly Support is covered by a league or an entire association. It’s the broadcasters who put the price on their broadcasts and their monthly support.

In addition to PPV and Monthly Support, All Access is also usually offered as a popular option during cups and events. With an All Access pass, you can access all content for a limited period of time, which includes both live broadcasts and replays.

Solidsport manages the entire payment flow and support for viewers. At least half of the revenue always goes to the broadcaster.

How can a broadcasting team or club get their money?
The broadcaster can continuously follow all purchases made on the Solidsport channel. The part of the revenue that accrues to the broadcaster is invoiced to Solidsport, which then pays out the money within 30 days. For more information on how the payouts are made, see Streaming School – solidsport.com/streamingskolan
Other
What is All Access, Monthly Supporter and PPV?
All Access provides access to all content on a specific Solidsport channel for a limited time. During cups, for example, it is common for All Access to be used as it provides access to all live broadcasts as well as replays during and a couple of weeks after the cup.

Like All Access, monthly supporters provide access to all content on a specific Solidsport channel. The monthly support is automatically renewed every month until you end it. At least half of the revenue always goes to the person you support, which becomes an important revenue for the broadcaster.

PPV (Pay per View) is a third payment method. If you buy something PPV, you only get access to the broadcast you buy. In most cases, the replay is also included.

Can you film whatever you want?
Filming (live and recording) and photography in public places are allowed as long as you do not violate personal privacy. Public spaces refer to all places to which the public has free access and this includes virtually all sports stadiums we have in the country. The only exception is a few stadiums where elite senior sport is shown, e.g. in the field of sport. Friends Arena, Globen or Ullevi. These are considered individual locations and require permission for filming.

There is one thing that is important to keep in mind when filming and that is not to violate personal privacy, in concrete terms it means, for example, zooming in on a player who has just been injured. Instead, you should turn the camera away from the injured player while waiting for the game to start again.

If you are filming a match where you have received something that may feel offensive, we would like you to contact us so that we can cut out that particular sequence on the replay. The easiest way to contact us is via the contact form at the bottom of the page. support@solidsport.com so we can help cut out the sequence of the damage.

What about filming and GDPR?
Solidsport is a platform and digital gathering place for clubs, associations and their audience. Solidsport streams and streams video, which can then be viewed afterwards as a replay – partly or in full.
No special permission for filming is required.

Filming and shooting in public places is perfectly permissible as long as one does not offend another person through disturbing or secret filming. Public spaces refer to all places to which the public has free access and this includes virtually all sports stadiums we have in the country. The only exception is a few stadiums where elite senior sport is shown, e.g. in the field of sport. Friends Arena, Globen or Ullevi. These are considered individual locations and require permission for filming.

Filming of sporting events is covered by the Freedom of Expression Act.
One of the fundamental rights and freedoms that apply in Sweden is freedom of expression. All people should have the right to express their views on virtually everything – freedom of expression should promote ‘a free exchange of views and comprehensive information’. Freedom of expression is governed by two constitutions, the Freedom of the Press Act (TF) and the Freedom of Expression Constitution (YGL). Here, for example, there is a rules on whistleblower protection, the publisher responsible and the prohibition of censorship.

Filming of matches, competitions and sporting events is perfectly legal and is covered by YGL – this means freedom of expression.

However, freedom of expression is violated when filming/shooting takes place in commercial contexts.

Example:

It is allowed to record an ice hockey match without special permission and show it on the Soldisport channel. However, it is not allowed to cut out a match sequence and then use that sequence in e.g. a commercial for Stadium. In the latter case, permission is always required from those involved in the match sequence in the commercial.

GDPR allows the filming and handling of personal data

The new EU Data Protection Regulation (GDPR) contains rules aimed at protecting the privacy of the individual and his/her personal data. In the case of Solidsport, the GDPR applies to any information that may be linked to a natural person, such as a personal data. name, address and account number.

However, like the previous Personal Data Act, there is an exception that makes it clear that the GDPR should not be applied to the extent that it would violate the provisions on freedom of the press and freedom of expression, see Article 85 of the GDPR.

In Sweden, the legislator has also included the exemption in Swedish law, see Chapter 1, Section 7 of the Data Protection Act (SFS 2018:218), which states: The EU Data Protection Regulation and this law shall not apply to the extent that it would be contrary to the Freedom of The Press Regulation or the Freedom of Expression Act. Articles 5-30 and 35-50 of the EU Data Protection Regulation and Chapter 2-5. this Law shall not apply to the processing of personal data for journalistic purposes or for academic, artistic or literary creation.

When introducing the exception for freedom of expression, the government states that the concept of freedom of expression must be given a broad interpretation to take into account the importance of the right to freedom of expression in any democratic society. If the exemption applies, the core provisions of the GDPR shall not apply. For example, with journalistic or artistic activities, it needs to be done to protect the environment and the environment. not be the issue of professional journalism, even opinion on a blog protected by the exception. There is also no requirement that a sports broadcast must be professional in order to be protected by freedom of expression and thus be exempt from gdpr.

What can’t you film?

It is not forbidden to film a person who is in a public place, but if filming takes place persistently and approached, it may in the extreme case constitute molestation. Filming is not allowed in private locations. Anyone who illegally secretly takes up a picture of someone who is inside a dwelling or toilet, dressing room or other similar space may be convicted of defamatory photography, home invasion or trespassing.

These provisions do not therefore apply to the recording of matches and other sporting events, since they must always be open in a sports stadium and never in secret or in private settings.

Ethical rules when filming.

There are not really many rules around filming and photography in Swedish law. As mentioned earlier, it is ultimately a question of freedom of expression – each of us should be able to speak out on virtually anything. However, the media has several rules of press ethics to take into account. These rules are not penalised, but the media take these seriously anyway. The press ethics rules are supervised by the Press Opinion Board (PON) and the Public Press Ombudsman (PO). One can regard the ethical rules as a kind of ‘sham’ where journalists and media companies are reluctant to end up.

The press ethics rules do not directly apply to filming and shooting matches made available on SolidSport. But they contain several reasonable and sound rules that one should follow even as a “hobby filmmaker”. Examples of press ethics rules are that you should respect people’s privacy, show consideration for unfamiliar interviewees and that you should not manipulate and falsify images and films. Furthermore, care should be taken with name and image publishing that can harm people.

.

Information and advice when filming.

  1. Filming in public places is fully permitted without permission. It is therefore permissible, for example, for the European Union to be allowed to take part in the 2002 budget. record a football match in a youth league without the special permission of the opposing team, a guardian and a referee.
  2. One of the fundamental rights and freedoms that apply in Sweden is freedom of expression. All people should have the right to express their views on virtually everything – freedom of expression should promote ‘a free exchange of views and comprehensive information’.
  3. The new EU Data Protection Regulation (GDPR) contains rules aimed at protecting the privacy of the individual and his/her personal data. gdpr should not be applied to the extent that it would be contrary to the provisions on freedom of the press and freedom of expression.
  4. Use common sense. If a situation arises where someone may demand not to be filmed, this should be taken into account, unless this appears manifestly unlikely.
  5. Respect privacy. For example, be careful to film someone who has been injured or sick.
  6. Do not film in private and individual areas without permission, such as schools, hospitals and protection areas. Keep in mind that there may be photo bans in large commercial venues such as Ericsson Globe, Friends Arena and other big venues.
  7. Never use films and photographs of athletes in advertising contexts without their approval.
  8. Secret and covert filming/photography in private spaces such as a toilet is strictly prohibited and is considered a crime.
Support
Didn’t get answers to your questions above

Solidsport was founded with the vision of enabling all sports at all levels. That by creating a free and easy streaming platform that enables everyone to broadcast their sport live.

With the help of live sports at all levels, Solidsport wants to convey excitement and joy while creating new revenue for sport. With our services, we also want to contribute to the development of players and coaches, inspire more sports and at the same time contribute to a better society where more people move and more people are healthy.

Hammarbybacken 27
Stockholm, Sweden
+46(0)8 462 62 10
info@solidsport.com

© Copyright 2020 – Solidsport | Photos: Image Agency